海底捞 Haidilao Hot Pot - Royal Square Novena

Very good service and good. Always a pleasant experience dining here thank you kudos to the team

Food deserves 3.5 stars, meats were okay but not outstanding, broth was pretty good. However, the price didn't quite match the quality

Our usual go to place and HDL branch for hot pot

I have been coming here as a returning customer. Nice!

Happy to dine here. Have been coming as a returning customer.

Superb service! The aroma of the broth was enticing, and the selection of fresh ingredients, including various meats, seafood, and vegetables, was impressive. The friendly service made the overall experience even better.

the service is quite good。 food also nice though little expensive

Always our go-to restaurant for steamboat ! Will defintely visit again

Very crowded and reservations didn’t work. Still 1.5 hours wait

Service is as prompt as usual. The food was also consistent and very delicious :)

The exceptional service made it a memorable outing. While the price may deter some, it's worth trying for the superb service and high-quality ingredients. I recommend Hai Di Lao Novena branch to anyone looking for a special dining experience that goes beyond just food.

The service was good and I would commend 张莉。The vegetables in the vegetable platter seems to be old though.

Service was good as usual. Food is fresh and waiting time is acceptable.

Good service as always! Adhoc promotions are worth it will be back

Great! Minimal waiting time with pleasant service. Highly recommended to come!

Am a regular here. Service is impeccable! Can consider coming during off peak hours so that the booking is confirmed. Otherwise, peak hours booking is only placed as priority and still need to queue and wait.

My usual outlet to visit with friends. Good food, better service.

Haidilao is always a safe bet which does not disappoint

No waiting time. Good service and kids like it . Good to be able to book

As with all Haidilao, place was bustling and the staff tried their best to make you feel welcome. Good ambience and reasonable priced food.

No waiting time cos of the booking . Good and nice .

As usual, great service and good food. Managed to get a confirmed booking at 630pm; any later timing will only be priority queue which needs to queue and wait.

Nice and no waiting time cos of the booking . Good service

Can I please feedback on the staff’s attitude? We were there at around 6.15pm and were led to our table by a young male Chinese staff( not wearing spectacles). He has the worst service I’ve ever seen in all of my 50 over visits to Hai di lao. He led us to a table but we later requested to get the sofa seat so that my young daughter don’t have to sit in the baby chair. He literally rolled his eyes in front of us. So rude

Good food, Great service and please t experience at HDL

Great customer service. No waiting time and have free parking coupon. Nice!

Service was great as usual & the food was awesome too. Environment was not too noisy & it was a pleasant experience.

Always a great time with good food and great service.

Service was great as usual, but fridays would be crowded. Still the food will be on time but some if the utems will take a while to be refilled

Good service and great food as usual. We enjoyed ourselves.

Hai di Lao, as usual, was great :) will head back next time!

Prompt service and they even gave us parking coupons ◡̈ thank you will come back!

Always good and friendly. fast service also. Worth the money

The staff there were friendly and helpful! Food is good!

This outlet is our usual go to place for hot pot.

always good to dine here and will b back again, ty friendly staff

amazing service and would love to go this outlet again

From the booking till our arrival at the restaurant was all smoothly executed. Din expect the booking is so easy and we get our table right away. The waitress who assigned to our table was a bit distracted by other tables so we were neglected at some point but that’s ok, she apologised to us. Food was ok and price as usual high compared to other steamboat chains. Overall, good experience, worth the visit & money I guess.

From the booking till our arrival at the restaurant was all smoothly executed. Din expect the booking is so easy and we get our table right away. The waitress who assigned to our table was a bit distracted by other tables so we were neglected at some point but that’s ok, she apologised to us. Food was ok and price as usual high compared to other steamboat chains.

Nice food and the environment. Good service with staffs around

Thank you! Reservations is simple and food is good! staffs are good and attentive. Love the food and enjoy myself. Will definitely come again. Thank you so much!!!

Excellent customer service. Highly recommend. Will make another visit again.

Always served with good and friend service when I’m there

Highly recommended and will come again! Good and fast service.

Good service and good food, fruits and desserts selection in this branch is better.

great service great food as always! royal square branch has hcw discount too

Good service and will surely go back again. Nice ambience and keep it up!

We frequent this haidilao novena outlet very often. Not so busy especially during off peak hours. Service was good and food is fresh. Recommended

Excellent service from the team! Great queue management from the outside.

Good service recovery after finding out food is not up to standard. Will come again