Reviews of 海底捞 Haidilao Hot Pot - Royal Square Novena (252)
Read what people think about 海底捞 Haidilao Hot Pot - Royal Square Novena. All restaurant reviews are written by verified Quandoo diners. Learn more about 海底捞 Haidilao Hot Pot - Royal Square Novena before you go by getting tips and ratings from other restaurant-goers. With real-life reviews, you can see what other diners loved about 海底捞 Haidilao Hot Pot - Royal Square Novena and book a table with confidence!
252 reviews
252 reviews
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Love the service provided and I always come back to this branch!
Good service. Good environment. Good food. Enjoyed my time today!
Always a pleasure to visit HDL. Great place to celebrate my loved ones Birthday.
Great service at this HDL branch. Can get quite crowded.
Great service good food and nice steamboat. Costly though, but recommended
Lovely meal. Repeated visit. Family including children loved all the food.
my favourite outlet at HDL. the staffs always welcome with a smile and porridge is the best among all outlets
Staff were very friendly and nice. Good for small gathering
Ok but the wait for my confirmed table was very long. An hour wait!
Waited for 2 hours for a seat, but service staff were all really nice
Much better experience than my first time here at the Novena outlet.
Off peak dining means fewer/less attentive/inexperienced staff. Our soup never got topped up, the used bowls and plates piled up… no noodle man in sight. Wanted iced water but she only gave room temp water. Had to ask again and said need to have ice cubes.. Don’t get the tomyum broth. Otherwise, everything was good as usual.
Staff who served our table was friendly and attentive. It was less crowded than I thought considering its a saturday. No waiting time at all even if you walk in. Hence noise level was low. Love the vibe. Their new product on the menu, the deep fried milk roll and fried ice.cream were good too.
Great experience :) friendly service and would highly recommend thank you :)
Friendly service and always a good experience thank you :) will come again
Terrible. Don't waste time, money and energy. Hopeless poor service
Great & wonderful dining experience! Friendly customer service and good service.
Food is good and the staff is friendly and nice
This is a great HAIDILAO outlet. Super good service and food!!
Nice as usual when we've visited last time. Nice food and good service. We love and big fan of Hai di Lao
Queue was long but food quality and service is good
They forget to mention that those special price dishes requires staff to help us order. But they quickly do service recovery and give me dist and $6 dish vouchers
Overall is good! Food are nice! Staff also cheerful! Niceee!
Staff is nice and friendly, they even have free fruit plate for gold members which other outlets didn’t informed/gave us the free dish
The food was ok but the service was not as good compared to Bedok Mall. The manicurist on duty refused to call the customers promptly and delayed on purpose.
have a good experience there with my family will come again
Overall ok But waiting time a little tooooo long Staff is quite attentive Thank you
The service at the restaurant was amazing… only negative feedback is the venue carpark.
Great location, good food, excellent service! Highly recommended outlet to have your HDL fix
Waited for very long for our rice. Alerted three times to the crew to get out rice. Each time waited another ten to fifteen minutes.
The service staff was patient and helpful. This outlet provides nail service which was what I like.
The service staff were very attentive and responsive to our needs.
A happy visit. Service staff was exceptionally cheerful and happy to servce.
Always the go to if the family wants to have steamboat.
Excellent service from the staff which make the dining experience great.
The service was good and effcient. The food was also up to standard.
Good service as always, didn’t have to wait for a table with a reservation being made at 7pm.
Perfect as usual. Staff were attentive even during peak hour.
Great service, great layout, they have a dessert bar too
Good service and food. Nice experience and great family time.